Last Updated: October 6, 2025
At aurorapaintpros.com, "aurorapaintpros.com," "we," and "us" take privacy seriously.
This policy describes the information we collect, how we use it, who may receive it, and the choices available to you. By visiting aurorapaintpros.com or any website that points to this policy, you agree to the practices described here.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party websites when they reference this policy
It does not apply to information gathered offline or on websites we do not operate or control.
Information We Collect
We collect information in three ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details about your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time spent on the site, and referring or exit pages
- IP address, device IDs, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and related tracking tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction history
- Service request verification and fraud screening
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Evaluate site performance
- Tailor content
- Support advertising efforts
Most browsers allow you to block or remove cookies. Some features may not function properly if cookies are disabled.
Third parties may also place cookies, which we do not control.
Interest-Based Advertising
We may partner with advertising providers to show ads that reflect your interests.
Those partners may use identifiers such as IP address, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Deliver and improve our services and Website
- Process and complete your service requests
- Connect you with service providers aligned with your request
- Communicate about requests, updates, and support
- Personalize your experience and marketing messages
- Support analytics, research, and product development
- Detect, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following situations:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We disclose information to vendors that help us run the Website and our business, such as providers for analytics, security, payments, support, and marketing.
They may use personal information only to carry out services on our behalf.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that no longer identifies you.
Legal and Safety
We may disclose information when required by law, to protect rights or safety, or to investigate fraud and abuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to stop marketing messages from us. This does not prevent emails from the providers we shared your request with.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
Access and Control
You may ask us to:
- Show you the data we hold about you
- Fix inaccurate information
- Delete data, subject to legal or operational requirements
- Share concerns about how we use your information
Use the contact methods listed in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, based on factors such as:
- Type and sensitivity of the data
- Risk of harm
- Purpose of processing
- Legal obligations
- Whether the purpose can be achieved in another way
Security
We use administrative, technical, and physical safeguards to protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage method can be guaranteed to be completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you are a California resident, you have the following rights, subject to exceptions:
Right to Know
You may request details about:
- Categories of personal information collected
- Sources used to collect it
- Business or commercial purposes
- Categories of third parties with whom we shared it
- Specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal data collected from you, unless an exception applies.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may count as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or that are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof that the agent is authorized to act for you.
Shine the Light
California residents may ask for a list of third parties that received personal information for marketing purposes during the previous calendar year.
Send a written request with "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you keep using the Website after changes are posted, that means you accept the revised policy.
How to Contact Us
Aurora Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
